Frequently Asked Questions for New Tesla Owners
Getting Started with Your Tesla
How do I set up my Tesla account?
Download the Tesla app and create an account using your email. Once verified, you can add your vehicle using its VIN number. This gives you access to remote controls, monitoring, and scheduling features.
What's the best way to charge my Tesla at home?
Install a Tesla Wall Connector or use the Mobile Connector that comes with your vehicle. A Wall Connector provides faster charging speeds and convenience. Schedule installation through Tesla's certified electricians for optimal setup.
Daily Operations
How often should I charge my Tesla?
For daily use, keep your battery level between 20% and 80%. Only charge to 100% before long trips. This helps maintain optimal battery health and longevity.
How do software updates work?
Tesla regularly pushes over-the-air software updates. Connect your car to Wi-Fi, and updates will download automatically. You can install them immediately or schedule for later.
Maintenance & Care
What regular maintenance does my Tesla need?
Tesla requires minimal maintenance compared to traditional vehicles. Regular tire rotation every 6,250 miles, brake fluid check every 2 years, and cabin air filter replacement every 2-3 years are the main requirements.
How do I clean my Tesla's touchscreen?
Use a microfiber cloth slightly dampened with water. Avoid harsh chemicals or alcohol-based cleaners. Clean when the screen is off to better see dirt and fingerprints.
Troubleshooting
What should I do if my Tesla won't start?
First, ensure your key card or phone key is working. Try restarting the touchscreen by holding both scroll wheels. If issues persist, contact Tesla service through the app.
How do I handle winter conditions?
Precondition your battery before driving in cold weather. Use scheduled departure to warm the car. Consider winter tires for better traction. Range may decrease in cold weather.
Features & Entertainment
How do I use Tesla Theater?
Access Tesla Theater while parked by tapping the Entertainment icon. Connect to Wi-Fi to stream Netflix, YouTube, Disney+, and other services. Premium Connectivity subscription may be required for cellular streaming.
What are Tesla Arcade games?
Tesla Arcade offers various games playable while parked. Connect USB controllers for better gaming experience. Games are regularly added through software updates.
Safety & Security
How does Sentry Mode work?
Sentry Mode monitors your car's surroundings when parked. It records video from cameras when detecting potential threats. Use a USB drive formatted for TeslaCam to save footage.
What's the PIN to Drive feature?
PIN to Drive adds extra security by requiring a PIN before driving. Enable it in Controls > Safety > PIN to Drive. Remember your PIN - you'll need it every time you start the car.
Advanced Features
How do I use Autopilot effectively?
Always maintain attention and keep hands on the wheel. Enable with a single pull of the right stalk. Adjust following distance with right scroll wheel. Autopilot works best on highways with clear lane markings.
What's Smart Summon and how do I use it?
Smart Summon moves your car to your location in parking lots. Use the Tesla app, hold the button, and maintain line of sight. Works best in well-lit areas with good GPS signal.
Savings & Referrals
How does Tesla's Referral Program work?
Tesla's Referral Program offers savings on new vehicle purchases when using an existing owner's referral code. Benefits may include vehicle discounts, complimentary Full Self-Driving trials, and special financing options. Available discounts vary by model and current promotions.
What Tesla models are eligible for referral benefits?
Referral benefits typically apply to new purchases of Model S, Model 3, Model X, Model Y, and Cybertruck. Specific benefits and discount amounts vary by model and may change based on current promotions.
Can referral benefits be combined with other discounts?
Yes, many Tesla referral benefits can be combined with other offers like military discounts or special financing promotions. Check your order summary to confirm all applicable discounts are applied at purchase.
When should I apply a referral code?
Referral codes must be applied at the time of vehicle purchase. They cannot be added retroactively to existing orders. Ensure you apply the code before completing your order to receive eligible benefits.
Still have questions? Visit Tesla Support website.